Privacy Policy

Introduction

Bestnxwlto ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, process, and safeguard information that identifies or is associated with you ("personal data") when you use our website at bestnxwlto.pro (the "Website") and our services.

This policy complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other relevant data protection regulations. Please read this policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect the following categories of personal data:

1. Information you provide to us

• Contact and identification details: When you contact us through our website forms, email, phone, or in person, we collect your name, email address, phone number, company name, job title, and any other information you choose to provide.
• Project information: Information related to your design and branding needs, project specifications, preferences, and requirements.
• Communications: Records of your communications with us, including emails, phone calls, and meeting notes.
• Feedback and survey responses: Information you provide when you respond to our surveys or provide feedback on our services.

2. Information collected automatically

• Technical information: When you visit our website, we automatically collect technical information about your device and how you interact with our website. This includes your IP address, browser type and version, time zone setting, operating system, and platform.
• Usage information: Information about your visit, including the pages you view, links you click, and other actions you take on our website.
• Cookies and similar technologies: We use cookies and similar technologies to collect information about your browsing activities. For more information about the cookies we use, please see our Cookie Policy.

How We Use Your Information

We use your personal data for the following purposes:

1. Providing our services

• To respond to your inquiries and provide information about our services
• To prepare proposals and quotes for our services
• To deliver the branding and design services you have requested
• To manage your relationship with us, including billing and payments

2. Improving our services

• To analyze how our website and services are used to improve their functionality and user experience
• To gather feedback to enhance our services
• To troubleshoot problems with our website and services

3. Communications

• To respond to your inquiries and requests
• To provide you with updates about your projects
• To send you administrative messages about changes to our services or policies

4. Marketing

With your consent, we may use your contact information to send you marketing communications about our services, events, promotions, and industry insights. You can opt out of receiving these communications at any time by:

• Clicking the "unsubscribe" link in any marketing email we send
• Contacting us at [email protected]

Legal Basis for Processing

Under Malaysian data protection law, we process your personal data on the following legal grounds:

• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legitimate interests: Processing is necessary for our legitimate interests, provided those interests are not outweighed by your rights and freedoms.
• Consent: You have given consent for specific processing activities, such as marketing communications.
• Legal obligation: Processing is necessary for compliance with a legal obligation to which we are subject.

Information Sharing

We may share your personal data with the following categories of recipients:

1. Service providers

We may share your personal data with third-party service providers who help us operate our business, such as:

• Cloud storage and hosting providers
• Email and communication service providers
• Customer relationship management systems
• Analytics and website optimization tools
• Payment processors

These service providers are authorized to use your personal data only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

2. Professional advisors

We may share your personal data with professional advisors, such as lawyers, accountants, and insurers, when necessary for the establishment, exercise, or defense of legal claims or for obtaining legal or professional advice.

3. Compliance with laws

We may disclose your personal data if required to do so by law or in response to a valid order from a court or other governmental authority.

4. Business transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal data may be transferred as part of our business assets. We will notify you if such a transfer occurs and results in a material change to who controls your personal data.

International Data Transfers

We primarily process and store your personal data within Malaysia. However, some of our service providers may be located in other countries. When we transfer personal data outside of Malaysia, we ensure that appropriate safeguards are in place to provide an adequate level of protection according to Malaysian law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage. These measures include:

• Encryption of personal data where appropriate
• Regular security assessments and testing
• Access controls and authentication procedures
• Staff training on data protection and security
• Physical security measures for our premises

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and whether we can achieve those purposes through other means.

In general, we retain client-related information for the duration of our business relationship plus a reasonable period thereafter for legal or business purposes. For prospective clients who do not engage our services, we typically retain contact information for up to 3 years from the last contact.

Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the following rights regarding your personal data:

1. Right to access

You have the right to request access to your personal data that we hold about you.

2. Right to correction

You have the right to request correction of your personal data if it is inaccurate or incomplete.

3. Right to withdraw consent

Where we process your personal data based on your consent, you have the right to withdraw your consent at any time.

4. Right to prevent processing for direct marketing

You have the right to ask us to stop using your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We may need to request specific information from you to confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children under 18. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us at [email protected], and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Phone: +60123398386

Address: 1, B10-C, Menara 2, 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur, Federal Territory of Kuala Lumpur.

We will respond to your inquiry as soon as possible and within the time frames prescribed by applicable data protection laws.